FREQUENTLY ASKED QUESTIONS
Q: I received a gel pack in a shipment. Can I reuse the pack?
A: Yes, Cold Ice and Evercold gel ice packs can be reused to chill food or beverages. The gel packs are not to be applied to the body.
Q: How long do Cold Ice and Evercold refrigerants last?
A: Environmental temperatures, amount of refrigerant and insulation “R” values directly relate to cooling durations.
Q: How do I dispose of gel packs?
A: All Cold Ice and Evercold refrigerants should be disposed of in accordance with all relevant local, state and federal agencies.
Q: How do I store all Cold Ice and Evercold refrigerants?
A: All Cold Ice and Evercold refrigerants should be stored out of direct sunlight and in normal warehouse conditions.
Q: What is the shelf life of Cold Ice and Evercold refrigerants?
A: Cold Ice and Evercold refrigerants will remain functional as long as the outer wrapper is not punctured.
Q: How many times can I reuse the Cold Ice and Evercold Refrigerants?
A: If the outer wrapper is intact, Cold Ice and Evercold refrigerants can be used multiple times.
Q: Are Cold Ice and Evercold refrigerants non-toxic?
A: All Cold Ice and Evercold refrigerants are non-toxic, but are not intended for human or animal consumption. Keep out of reach of children.
Q: Can Cold Ice and Evercold gel refrigerants be heated?
A: Yes, Cold Ice and Evercold gel refrigerants can be heated in the microwave when placed in water. Do not microwave without water.
Q: How should Cold Ice and Evercold refrigerants be positioned inside a box?
A: Cold air is heavier than warm air. For maximum cooling efficiency refrigerants should be placed on top of products.
Q: What is Phase Change?
A: A Phase Change is when physical form changes in relation to temperature. Two examples are when water is heated, it phases to steam, and when water is cooled it phases to solid ice.
Q: What is “R” Value
A: R value is a measurement of thermal resistance, the higher the R value the higher the heat resistance.
Q: Can I apply all Cold Ice and Evercold refrigerants directly to my body?
A: No, Cold Ice and Evercold refrigerants are not intended to be used as Cold Therapy packs.
Q: How should I label the shipping boxes?
A: Label the box with “UP” arrows to insure the refrigerant is positioned on top of the product.
Q: Do I need an outer corrugated box for foam boxes?
A: Yes, an outer corrugated box is required in most applications.
Q: Can I use dry ice in all Evertemp insulated containers?
A: Yes, but only in Evertemp containers with a venting foam plug.
Q: Are all Evertemp insulated shipping containers environmentally safe?
A: Yes, all Evertemp insulated shipping containers are environmentally safe. Evertemp insulated shipping containers do not contain any CFC’s and HCFC’s materials known to deplete atmospheric ozone gases. E.P.S. foam is easily recycled or incinerated. Incineration of E.P.S. releases mostly water vapor, carbon dioxide and trace level of ash.
Q: Should I fill dead air space in my shipping container?
A: Yes, void fill should be used to expel dead air. This will increase the overall efficiency of the insulated container and protect the payload from movement.
Q: Do you have a retail store?
Q: If I cannot make the minimum order of $50.00, where can I purchase a few gel ice packs?
A: Cold Ice does not break case quantities, most retailers offer similar products.
Q: Can I purchase Evertemp insulated containers in less than bundle quantities?
A: No, All Evertemp insulated shipping containers are sold by the bundle.
Q: What is the difference between Evertemp E.P.S., ET and ETM insulated containers?
A: Evertemp EPS containers are made with expanded polystyrene. Evertemp ET and ETM containers are made with urethane. Urethane offers twice the “R” value per inch compared to EPS, however more expensive.
Q: What is an M.S.D.S sheet?
A: M.S.D.S. stands for Materials Safety and Data Sheet. This document describes the chemicals, safety, health and spill response information to O.S.H.A.
Guarantee: All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.
Return Policy: Returns will be accepted within 30 days maximum with a 20% restocking charge if products are returned in same condition (no partial cases or partial bundles and no custom products). A return authorization number will be given by Cold Ice and must be referenced on bill of lading. Cold Ice Replacement Policy All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.
Freezing Guide: For faster freezing, remove packs from case and freeze individually. For a uniform fast freeze of Cold Ice and EverCold refrigerants, freeze entire case. Cases are vented to accelerate the freezing process. Monitor freezer temperature. Fully frozen pallets of Cold Ice or EverCold may be double stacked.
Recommended Freezer Temperatures:
Recommended Freezer Temperature
Evercold Foam Refrigerant +30° / -1.11° C
+25° F/ -3.89° C
EverCold +30°/-1.11° C Formula
+25° F / -3.89° C
Cold Ice +30° /-1.11° C Formula
+25° F / -3.89° C
Cold Ice +10° / -12.22° C Formula
0° F / -17.78° C
Cold Ice -10° / -23.33° C Formula
-20° F / -28.889° C
Do not double stack unfrozen Cold Ice pallets