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FREQUENTLY ASKED QUESTIONS

Q: I received your gel ice packs in a shipment. Can I re-use them?

A: Absolutely! They can be re-used numerous times to chill food and beverages. They are not intended to be applied to the body. Please refer to our TheraFlex hot/cold therapy packs.

 

Q: How long do Cold Ice and Evercold refrigerants last?

A: Environmental temperatures, amount of refrigerant and insulation “R” values directly relate to cooling durations.

 

Q: How do I dispose of gel packs?

A: All Cold Ice and Evercold refrigerants can be disposed in the trash, however, we recommend re-using them, or donating to food banks, schools, animal shelters, friends or neighbors. They are great for kids lunch boxes or picnic coolers!

The Cold Ice brand gel ice packs are biodegradable and can also be used as a time release watering gel by burying next to plants.

 

Q: How do I store all Cold Ice and Evercold refrigerants?

A: All Cold Ice and Evercold refrigerants should be stored out of direct sunlight and in normal warehouse conditions.

Q: Are Cold Ice and Evercold refrigerants non-toxic?

A: All Cold Ice and Evercold refrigerants are non-toxic, but are not intended for human or animal consumption.  Keep out of reach of children and pets.

 

Q: How should Cold Ice and Evercold refrigerants be positioned inside a box?

A: Cold air is heavier than warm air. For maximum cooling efficiency refrigerants should be placed on top of products.

 

Q: What is Phase Change?

A: A Phase Change is when physical form changes in relation to temperature.  Two examples are when water is heated, it phases to steam, and when water is cooled it phases to solid ice.

 

Q: What is “R” Value

A: R value is a measurement of thermal resistance, the higher the R value the higher the heat resistance.

 

Q: Can I apply all Cold Ice and Evercold refrigerants directly to my body?

A: No, Cold Ice and Evercold refrigerants are not intended to be used as Cold Therapy packs.  Please refer to our TheraFlex Hot/Cold Therapy packs.

 

Q: How should I label the shipping boxes?

A: Label the box with “UP” arrows to insure the refrigerant is positioned on top of the product to be chilled.

 

Q: Do I need an outer corrugated box for foam boxes?

A: Yes, an outer corrugated box is required in some applications.

Q: Why are your corrugated boxes white instead of the usual brown?

A: White is a reflective color and reflects heat better than dark colors, offering better performance.

 

Q: Should I fill dead air space in my shipping container?

A: Yes, void fill should be used to expel dead air.  This will increase the overall efficiency of the insulated container and protect the payload from movement.

 

Q: Can I purchase a few gel ice packs or a few EPS foam containers?

A: Gel Ice is sold by the case and containers are sold by the bundle.

Minimum purchase is $100.

 

Q: Can I purchase Evertemp insulated containers in less than bundle quantities?

A: No, All Evertemp insulated shipping containers are sold by the bundle.

 

Q: What is an S.D.S sheet?

A: S.D.S. stands for Safety Data Sheet.  This document describes the chemicals, safety, health and spill response information to O.S.H.A.

 

Q: Can your EPS foam containers be recycled

A: Yes! Please refer to the map on epsrecycling.org for drop off locationsQ: . 

Q: Is Cold Ice “drain safe.?

A: No, Cold Ice is a semi-solid, leak-proof gel.

The wrapper can be punctured or torn, and the gel remains intact, preserving the cooling power to protect your perishable products.

We do make another, more economical gel ice formula, Evercold, which is also not recommended to be flushed down your drain.

 

Q: What is Cold Ice gel made of?

Cold Ice gel is made of 98% water and 2% organic  cotton. It is re-usable, non-toxic, leak-proof, and biodegradable gel in a recyclable wrapper.
 

 

Guarantee: All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.

Return Policy: Returns will be accepted within 30 days maximum with a 20% restocking charge if products are returned in same condition (no partial cases or partial bundles and no custom products). A return authorization number will be given by Cold Ice and must be referenced on bill of lading.  Cold Ice Replacement Policy All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.

Freezing Guide: For faster freezing, remove packs from case and freeze individually. For a uniform fast freeze of Cold Ice and EverCold refrigerants, freeze entire case. Cases are vented to accelerate the freezing process. Monitor freezer temperature. Fully frozen pallets of Cold Ice or EverCold may be double stacked.

Recommended Freezer Temperatures:

Product

Recommended Freezer Temperature

Evercold Foam Refrigerant +30° / -1.11° C

+25° F/ -3.89° C

EverCold +30°/-1.11° C Formula

+25° F / -3.89° C

Cold Ice +30° /-1.11° C Formula

+25° F / -3.89° C

Cold Ice +10° / -12.22° C Formula

0° F / -17.78° C 

Cold Ice -10° / -23.33° C Formula

-20° F / -28.889° C

Do not double stack unfrozen Cold Ice pallets

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